IT Support Specialist Resume Sample

IT Support Specialist Resume Sample will provide an aid for the customers with the use of computer hardware and software including printing, installation, and word processing. Therefore, it is important for you to have abilities and skills in computer science in order to make your job working properly. To apply for this job, it is important for the candidate to understand the duties or their responsibilities. You can write on your resume with managing hardware skills. It can be switching, cabling, and patching panel. Besides, deploying workstation and coaching the users are also required to write on your resume. The education that is required for this job is a bachelor’s degree related to the field. The experience related to the job also will influence the readers to assess about your skills and abilities. You can follow the sample below to make your resume getting properly to write.

Michael S. Armstrong

1352 Germaine Viaduct, Houston, TX Phone: +1 (555) 904 7834


Experience                                                         Senior IT Support Specialist, Boston

09/ 2016 – present

  • Makes sure to follow industrial Change Management procedures when there is any change request
  • Enterprises team process advancement and service improvement
  • Increase in-depth product Knowledge in order to resolve the client questions and issues
  • Manages and maintains McAfee Antivirus and make sure all workstations are always running with latest upgrades
  • Suppose ownership and offer the consistent follow-through to guarantee that problems are resolved and respond to last minute request
  • Offer a technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and preserves the user’s satisfaction with their IT working environment
  • Offer advanced practical troubleshooting of hardware and software issues such as root-cause analysis
  • Upgrades thirty-two XP device to Windows 7 over three days in preparation for Office 365 Roll Out

Junior Help Desk/ IT support Specialist, Boston

01/ 2010 – 01/ 2016

  • Help executive level and administration in resolving the technical issues on a emergency basis
  • Facilitate in providing technical aid ranging from system information or certification to system configuration and problem resolution
  • Works closely with other leader managerial office directorates, outside resources and house approved vendors to hold and respond efficiency to user request
  • Help the clients and administration in resolving technical problems on an emergencies basis
  • Helped to enhance the users documentation or installation procedures
  • Help in the deliverance of services as it transmit to installation, arrangement and troubleshooting of computer system, printers and network connectivity
  • Maintain wide range of remotely hosted Citrix Virtual Desktop application covering all technical aspects

Education                                                            Texas University

Bachelor’s Degree in Computer Science


  • Able to raise up to 50 lbs
  • Able to work efficiently in different group
  • Strong questioning and problem solving skills
  • Able to work well with other people in the team oriented environment
  • Organize with all appropriate groups to analyze the cause and perform in-depth analysis to settle on the permanent fix
  • Regular status updates to all stakeholders
  • Support and administer reporting such as internal SLOs, Vendor SLAs, MOR, and many more

IT Support Specialist Resume Sample

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