Front Desk Supervisor Resume Sample |

Front Desk Supervisor job description has responsibility to manage the front desk job. This includes managing the staff that works in the hotel, making sure to give best service to guests and serve as the face of the hotel. It means you have to be good at giving services and taking care of the customers. Leave a good impression for customers and be good at doing tasks including making reservation, doing conformation and more.

Front Desk Supervisor resume sample

Courtney Juan Mitchell

841 North Over Road, Toronto, CA, 23400, Phone: +1 (416) 555-0218

EXPERIENCE HEAD FRONT DESK SUPERVISOR

Toronto, CA

05/2017 – present

Can assist the management job as seen in the Front Desk Supervisor resume sample
Capable to create, provide, and manage the training in the group as well as give motivations
Capable to give best coaching for employee and serving great roles for staff
Can organize and create the training programs for employee
Capable to hire new staff and list the characteristics
Can resolve the problems and handle the troubles that may appear within the group or personal
Can evaluate the performance of the employee
Take the job as reviewing the procedures and the operational problems
Capable to determine the ways of improving the service, the performance, and the safety
Has capability to develop the working relationship and to maintain it along with the guest as customers and staff as the employee

FRONT DESK SUPERVISOR TEAM

Philadelphia, PA

06/2011 – 03/2017

Provide the best hotel clerks with professional training and support
Can communicate very well with the staff and the related managers such as assistant manager, front office manager, and others
Can follow-up the schedules, the projects and anything related to hotels to up to date
Capable to run the request and handle the issues that may appear
Capable to work in certain time and improve the performance
Capable to handle and run the tasks and be the Manager on-Duty including handling the General Manager and assistant General Manager
Give support and provide good business relations with discounts and returns
Build a good work environment that give great teamwork, recognition, mutual respects, and satisfaction

FRONT DESK SUPERVISOR

Harrisburg, PA

07/2008 – 04/2011

Take the responsibility to runs various tasks in the hotel especially those that related to front desks job
Can handle the reservation tasks including making reservations, doing confirmations and verifying the reservations and more
Being responsible to handle the payments and collects the customer’s payment
Being responsible to handle the room keys and give the orders of the keys to the customers and hand it to staff
Capable to control the access of the guests to the safe deposit boxes
Always work quickly and fast responds to customers especially about stuff that related to customers
Can communicate and contacts to housekeeping and do maintenance to customers’ reports
Capable to handle the problems that may appear

EDUCATION YORK COLLEGE OF PENNSYLVANIA

Bachelor’s Degree of Human Resource Management

SKILLS

Have great excellent communication for both verbal and written skills
Have great interpersonal skills
Capable to do multitasks and work with professionalism
Understand and can operate computer, social media, and multi-media platform for works
Have great managements skills
Capable to face and solve problems
Have great organization skills and capable to work with team
Have great experiences on facing customers and know how to provide best services for them
Can adapt t work place very soon and have interactions with new people
Can lead the team and run the tasks very well
Capable to work with time and priority management
Have great quality and ability to build up great relationship between company to customers

Front Desk Supervisor resume sample

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